Knowledge Base/League of Legends Player Support/Billing and Payment Support

American Express Serve RP+ FAQ

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posted this on August 14, 2013 16:09

Summoners! We are excited to announce our partnership to American Express to bring you a way to earn RP with your everyday purchases! Below is the FAQ about the program and its features:

bulletplus1.png What is Serve RP+?

RP+ is a Full Service Reloadable Account from American Express that earns you RP based on your daily purchases IRL.

 

bulletplus1.png How do I earn Riot Points when I use my American Express Serve Prepaid Card? 

Here is a list of RP rewards you get from purchases:

Sign up for an Account –– 1,000 RP

Add $20 or more to your Account for the first time –– 1,000 RP

Add $20 or more via Direct Deposit for the first time  –– 10,000 RP

First 10 purchases made with your Card – 100 per purchase, up to 1,000 RP

Continuous RP with every eligible purchase

 

bulletplus1.png How do the continuous RP purchases work?

You can earn 100 RP for each of your first 10 purchases using your American Express Serve Card, after which you will receive 1 RP for each Card purchase up to $3.00. Increased point thresholds will then apply for each Card purchase in $3 increments as follows: up to $3.00: 1 RP; $3.01-$6.00: 2 RP; $6.01-$9.00: 3 RP; $9.01-$12.00: 4 RP; etc.

 

bulletplus1.png What purchases count?

You can use your Card virtually anywhere American Express® Cards are accepted worldwide, and every purchase you make with your Card will earn you RP. 

 

bulletplus1.png What is the minimum amount needed for the first 10 purchases?

$0.01

 

bulletplus1.png When do I get my RP?

In most cases, you will receive your RP instantly.  However, please allow up to 6 days for RP to appear in your League of Legends game account once you sign up for RP+, after your funds transfer is complete, or once your eligible Card purchase settles.

 

bulletplus1.png Ok, I am sold. What do I need to get started?bulletplus1.pngbulletplus1.png

To get started, sign up for RP+ by going here www.serve.com/leagueoflegends. Once you complete sign up, be sure to verify your email address to earn 1,000 RP. Your Card should arrive within 7-10 business days of when you verified your email address, and you can activate it by visiting serve.com/activate or calling 1-800-597-0184.

To add money, go to serve.com to sign into your American Express Serve Account and click the Add Money tab. You can add money to your Account with a debit card, credit card, bank account, Direct Deposit, or cash using a Green Dot MoneyPak® ® (Cash advance fees may apply for credit card loads; please check with your credit card issuer for details. MoneyPak purchase fees of up to $4.95 may apply). You can earn 1,000 RP if you add $20 or more for the first time to your Prepaid Card.   Please allow up to two billing cycles for the first Direct Deposit payment to appear in your account.

 

bulletplus1.png Where can I view how many Riot Points I earned with RP+ from American Express Serve?

You can view how many Riot Points you have earned with RP+ by logging into the League of Legends game client and clicking the Store button. Then, click Purchases and View My RP Purchase History.

 

bulletplus1.png What designs can I get on my card?

 

 

bulletplus1.png Can I get more than one card signed up for my account?

For security reasons, only 1 card can be tied to any one League of Legends account.

 

bulletplus1.png Will signing up for and using this Card impact my credit rating?

No. This is a prepaid card it will not impact your credit rating/history.

 

bulletplus1.png Will this promotion be available outside of United States?

We’re sorry, but RP+ from American Express Serve is only available to U.S. residents at this time. Consequently, only the NA accounts are eligible for registration and RP rewards.

 

bulletplus1.png I already have a Serve account but it’s not Riot.

Unfortunately, if you are a current Serve Account holder, you cannot convert your current American Express Serve Account to RP+ at this time.

 

bulletplus1.png Something is wrong, I can’t sign up/register for the card!

Please hit up the helpful folks at American Express Serve Customer Support and they will help you out! You can reach them at 1-800-954-0559. 

 

bulletplus1.png Why haven’t I received my confirmation email/registration RP yet?

Once the sign-up process has been completed, your Serve account enters a “Pended” state. This means that your account is being reviewed for authenticity. It can take up to 6 days to verify your email address with Serve.

To check the current state of your account, log in to Serve. If it says “Your Account is being reviewed” at the top of the page after you log in, your account is currently “Pended”.

The RP will be credited to your account after it has un-pended.

 

bulletplus1.png Is there a fee for using a card?


As a part of the recent Serve re-launch, starting on December 3rd, there will be a $1 monthly fee for using the card. This fee will never create a negative balance on the card and Serve will offer a number of new benefits in addition to the current contract.

 

bulletplus1.png I heard that the security code is located in a different place on AMEX cards. Where is it?

Here:

amex_security_code.jpg

 
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