Knowledge Base/League of Legends Player Support/Billing and Payment Support

Store Error: "Session Expired: There was a problem with your request..."

Brentmeister
posted this on June 18, 2011 18:54

Internet Explorer is a dependency of League of Legends. Many facets of League of Legends, including the store and login screen, are affected by your Internet Explorer settings. This is true even if you have a different default browser. For this reason, many common errors with the PVP.Net portion of League of Legends can be resolved by restoring your Internet Explorer settings to default.

 

 

Session Expired: There was a problem with your request, please restart your PVP.Net client...

Symptom

When you click on the store button in PVP.Net your screen looks like this

SessionExpired_KB_Size.png

 

Solutions

Enable cookies by changing privacy settings to medium in Internet Explorer (#1 Solution)

This is a pictorial guide featuring Internet Explorer 9. If you do not have Internet Explorer 9 you can update to the latest version from Microsoft here: http://windows.microsoft.com/en-US/internet-explorer/products/ie/home

1) Open Internet Explorer

2) Navigate to Internet Options

InternetOptions.png

3) Navigate to the Cookies Tab

4) Change your slider to Medium

5) Hit Apply

CookiesMedium.png

6) It may be necessary to restart League of Legends

 

Reset your Internet Explorer settings to default

Occasionally this does not always resolve the problem. The next step is to simply reset your Internet Explorer settings to default. You can find another detailed pictorial guide to doing this here.

Change to a public DNS

Your DNS acts as a traffic director for your communication with websites. It translates names of websites such as leagueoflegends.com to addresses. Occasionally your default DNS may filter or direct your traffic improperly. Changing to a well respected public DNS may resolve your issue, not to mention increase the speed of your web browsing. You can find a detailed guide in our knowledge base about swapping to a public DNS here.

Ensure your Windows clock is synced

An out of sync clock may cause your computer to reject sessions by our store. Be sure to sync it by following the guide here.

Update your install of Internet Explorer

Make sure you have the most updated version of Internet Explorer here:
http://windows.microsoft.com/en-US/internet-explorer/products/ie/home 

Update your install of Windows

To update, simply visit http://update.microsoft.com

Special note: You may have to reboot your machine several times. Keep revisiting the update site until there are no more available updates.

Check for possible filtering of websites

Occasionally players find that some software on their computer is actively blocking the League of Legend store. If you have any software or toolbars on your computer that filter websites please make sure they are not filtering the League of Legends store website. Also many controlled networks such as college dorms, places of employment or secret government facilities filter access to websites. You may have to contact your network administrator or IT department to see if such filters are in place.

URLs for League of Legends Store

NA: https://store.na1.lol.riotgames.com/
EUW: https://store.eu.lol.riotgames.com/
EUNE: 
https://store.eun1.lol.riotgames.com/ 

Examples of website filtering software

Avast Webguard, Peerblocker, Webshields/Web Filters/Parental Controls

 
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