Knowledge Base/League of Legends Player Support/Billing and Payment Support

Store Error: Store appears blank, black or empty

Brentmeister
posted this on June 18, 2011 18:45



Internet Explorer is a dependency of League of Legends. Many facets of League of Legends, including the store and login screen, are affected by your Internet Explorer settings. This is true even if you have a different default browser. For this reason, many common errors with the PVP.Net portion of League of Legends can be resolved by restoring your Internet Explorer settings to default.

Symptom

After clicking on the store button your PVP.Net window looks like this

 

Solutions

Enable TLS 1.0 and SSL 3.0 in Internet Explorer (#1 Solution)

This is a pictorial guide featuring Internet Explorer 9. If you do not have Internet Explorer 9 you can update to the latest version from Microsoft here: http://windows.microsoft.com/en-US/internet-explorer/products/ie/home

  1. Open Internet Explorer

  2. Select Internet Options

    InternetOptions.png

  3. Navigate to the Advanced tab

  4. Scroll down in the window to the security section

  5. Check the boxes to enable TLS 1.0 and SSL 3.0

  6. Hit Apply

    TLSandSSL.png

  7. It may be necessary to reboot League of Legends

 

Reset your Internet Explorer settings to default

Occasionally this does not always resolve the problem. The next step is to simply reset your Internet Explorer settings to default. You can find another detailed pictorial guide to doing this here.

 
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